Company agrees to provide website hosting and support services as described in the Client's selected subscription plan. Services may include website hosting, maintenance, software updates, troubleshooting, technical support, and other services included within the selected plan.
 

Client agrees to pay the recurring monthly or yearly subscription fee specified in the selected subscription plan. Subscription payments begin when the Client's website goes live and are due on the same billing date each month or year thereafter.
 

Client acknowledges that domain registration, renewal, and management fees are separate from website hosting and subscription fees unless otherwise agreed in writing.
For domains registered or managed by Supersites, Client is responsible for all applicable registration, renewal, and management fees.
Client authorizes Company to automatically charge the payment method on file for applicable domain renewal fees prior to expiration, including any disclosed management fees, taxes, and third-party registration costs.
Domain renewal fees may vary based on the domain extension, registrar pricing, and applicable renewal rates. Company will provide advance notice of the renewal amount and scheduled charge date.
Client may opt out of automatic domain renewal by notifying Company in writing before the scheduled renewal charge is processed.
Domains registered on behalf of Client remain the property of Client, subject to applicable registrar requirements and payment of outstanding fees.
Company shall not be responsible for domain expiration, service interruptions, or loss of domain ownership resulting from declined payments, unpaid renewal fees, or Client's failure to provide updated payment information, except where caused by Company's negligence or misconduct.
 

Client agrees to pay a one-time design fee for website design and development services.
Unless otherwise agreed in writing, the design fee may be divided into an initial payment due before work begins and a final payment due upon completion of the website.
The design fee is separate from all subscription services and is non-refundable.
Unless otherwise agreed in writing, all website projects are estimated based on the original scope discussed during onboarding. Significant revisions, additional pages, redesign requests, new functionality, content rewrites, integrations, or changes in project direction after work has commenced may require additional charges or a revised estimate.
Work requested outside the original scope will be billed at Company's current hourly rate of $125 per hour, unless otherwise agreed in writing.
 

All intellectual property rights in designs created by Company remain the property of Company until all outstanding balances have been paid in full.
Upon receipt of full payment, ownership of the completed website design transfers to Client.
If the website is hosted on the Supersites platform, the website may rely upon proprietary templates, systems, software, or infrastructure that are not transferable outside of the Supersites platform.
 

Client may cancel subscription services at any time by providing written notice via email to team@gosupersites.com.
Cancellation becomes effective at the end of the current billing cycle.
Upon cancellation, subscription services will terminate at the end of the paid billing period.
If the website is hosted on the Supersites platform, Company may remove the website from public access after cancellation unless alternative hosting arrangements have been completed.
 

Subscription fees are non-refundable.
No refunds or credits will be issued for unused portions of any subscription period.
All design fees, setup fees, deposits, retainer payments, and payments for completed or partially completed work are non-refundable.
Client acknowledges that Company allocates labor, schedules production time, and begins performing work immediately upon receipt of payment.
Client delays, inactivity, project abandonment, or cancellation do not entitle Client to a refund of payments previously made.
 

Company reserves the right to suspend or terminate services at its sole discretion for reasons including, but not limited to:

Company reserves the right to modify, improve, update, or enhance its services at any time.
Company will make reasonable efforts to notify Client of significant changes affecting subscribed services.

Client agrees to:

Client agrees to provide requested content, approvals, feedback, access credentials, and other information necessary to complete the project in a timely manner.
If Client fails to respond or provide requested materials for more than thirty (30) consecutive days, Company may place the project on hold.
Any estimated completion dates, milestones, or delivery schedules shall automatically be extended by the duration of the Client's delay.
While a project is on hold due to Client inactivity, Company reserves the right to reallocate production resources to other active projects.
Upon resuming work, the project will be scheduled according to Company's current production schedule and availability. Company does not guarantee immediate resumption of work following Client inactivity.
If the project remains inactive for more than sixty (60) consecutive days, Company may assess a project reactivation fee of up to $250 to cover administrative review, planning, and scheduling.
If a project remains inactive for more than six (6) consecutive months, Company may consider the project abandoned.
Any payments previously made shall remain non-refundable.
Resuming an abandoned project may require a new agreement, updated pricing, revised timeline, or modified scope of work.

Company schedules work based upon active projects and available production capacity.
Client understands that delayed projects lose their place in the production schedule.
Upon resumption, Company will make reasonable efforts to continue work promptly; however, completion timelines shall depend upon Company's current workload and active project queue.

Client is solely responsible for providing all logos, written content, photographs, videos, access credentials, licenses, and any other materials requested by Company.
Company shall not be responsible for delays resulting from incomplete, inaccurate, or missing Client-provided materials.

Client agrees to review submitted work promptly.
Unless revisions are requested within fourteen (14) days after Company delivers work for review, the submitted work may be deemed accepted and approved.
Additional revisions requested after approval may be billed at Company's standard hourly rate.

Company may utilize properly licensed stock photography, graphics, fonts, icons, software, or other third-party assets when appropriate.
Ownership and usage of such assets remain subject to their respective licensing agreements.

Company reserves the right to refuse any request that:

Although Company takes reasonable measures to protect website data, Client is responsible for maintaining independent backups of website content.
Company shall not be liable for data loss resulting from circumstances beyond its reasonable control.

Company's maximum liability arising from hosting or support services shall not exceed the total subscription fees paid by Client during the three (3) months immediately preceding the event giving rise to the claim.
Company shall not be liable for indirect, incidental, consequential, or lost-profit damages.

Client agrees to defend, indemnify, and hold harmless Company from any claims, damages, liabilities, costs, or expenses arising from Client's website, content, products, services, or use of Company's services.

This Agreement shall be governed by the laws of the State of California, without regard to conflict of law principles.

This Agreement constitutes the complete agreement between the parties and supersedes all prior oral or written discussions relating to its subject matter.

Client agrees to contact Company to resolve any billing or service concerns before initiating a payment dispute or credit card chargeback.
Initiating a chargeback for services already rendered or work completed may constitute a material breach of this Agreement.
Company reserves the right to pursue collection of unpaid balances and recover reasonable collection costs and attorney's fees where permitted by law.

The following terms apply to Clients engaging Supersites for ongoing retainer-based services.
Scope: Retainer services may include strategy consulting, content creation, branding, marketing, automation, website support, social media management, and other recurring services outlined in the proposal or onboarding documentation. Retainers do not include complete website builds or major redesign projects unless specifically stated.
Monthly Fee: Retainer fees reserve Company's time, availability, and priority support and are billed monthly.
Work Hours: Monthly retainer hours must be used during the applicable billing period and do not roll over. Unused hours are forfeited.
Additional Work: Work outside the agreed retainer scope may be billed at Company's current hourly rate.
Meetings: Reasonable strategy and review meetings are included. Extended meetings or excessive communication may count toward retainer hours.
Cancellation: Retainers may be cancelled with written notice. Cancellation becomes effective at the end of the current billing cycle.
Refunds: All retainer fees are non-refundable.
Priority Support: Retainer Clients receive scheduling priority; however, response and completion times vary depending upon workload and project complexity.

The following terms apply to Clients engaging Supersites for Google Advertising services.
 

Company provides campaign strategy, keyword research, ad creation, campaign setup, optimization, reporting, and ongoing management as outlined within the Client agreement.
 

Google Ads accounts remain the property of Client. If Company creates the account, ownership will be transferred upon request after all outstanding balances have been paid.
 

Landing pages created by Company may be hosted on the Supersites platform. Continued hosting after termination may be available for an additional fee.
 

Unless otherwise stated in writing, Company does not guarantee specific advertising performance, lead volume, rankings, conversions, or return on investment. Any written guarantee applies only as specifically outlined within the individual proposal.
 

Advertising services may be cancelled with written notice. Refund eligibility shall be governed by the specific advertising agreement executed by Client.
 

Google advertising spend is billed directly by Google to Client. Company never collects advertising spend and is not responsible for Google's billing practices. Advertising spend is non-refundable.
 

Client agrees that all recurring monthly marketing management fees charged by Supersites are billed on the first (1st) day of each calendar month, regardless of the date services were initially activated, unless otherwise agreed in writing.
Monthly marketing management fees are separate from advertising spend paid directly to Google or other third-party advertising platforms.
All monthly marketing management fees are non-refundable.
 

Google Ads advertising spend is billed directly by Google to Client's designated payment method and is separate from Supersites' monthly marketing management fees. Supersites does not collect or process Google advertising spend.
Google Ads advertising charges are generally assessed after advertising costs are incurred. Under Google's automatic payment arrangements, any remaining advertising balance is typically charged on the first day of the following calendar month, unless Client's account reaches a payment threshold earlier or another billing arrangement applies.
Client acknowledges that Google may process multiple charges within a calendar month and that billing schedules, payment thresholds, payment terms, and processing dates are determined exclusively by Google and are subject to change in accordance with Google's applicable terms and policies.
Client is solely responsible for maintaining a valid payment method and paying all Google advertising charges.
Supersites is not responsible for campaign interruptions, suspended advertisements, or other service disruptions resulting from declined payments, insufficient funds, or unpaid Google advertising balances.
Client acknowledges that all Google advertising charges, billing schedules, and payment obligations are subject to Google's applicable terms and policies, including:
Google Ads Terms and Conditions:
https://www.google.com/ads/terms/
Google Ads Billing Policies:
https://support.google.com/google-ads/answer/2375373?hl=en
By engaging Supersites for Google advertising services, Client acknowledges that Google may modify its billing procedures, payment requirements, and advertising policies at any time. Supersites shall not be responsible for such modifications or any resulting changes to Client's advertising billing schedule.

By purchasing any Supersites service, Client acknowledges that they have read, understood, and agree to these Terms and Conditions.