Revised 07/2026
Supersites Subscription Terms and Conditions
These Website Hosting and Support Subscription Terms and Conditions ("Agreement") are entered into by and between Supersites ("Company") and the subscriber ("Client") who agrees to the terms and conditions set forth below.
1. Subscription Services
Company agrees to provide website hosting and support services as described in the Client's selected subscription plan. Services may include website hosting, maintenance, software updates, troubleshooting, technical support, and other services included within the selected plan.
2. Subscription Fee
Client agrees to pay the recurring monthly or yearly subscription fee specified in the selected subscription plan. Subscription payments begin when the Client's website goes live and are due on the same billing date each month or year thereafter.
3. Automatic Renewal and Authorization
By subscribing, Client authorizes Company to automatically charge the payment method on file for all recurring subscription fees.Subscriptions automatically renew monthly or annually until cancelled. Cancellation requests must be submitted in writing via email to team@gosupersites.com before the next billing date.
4. One-Time Website Design Payment
Client agrees to pay a one-time design fee for website design and development services.Unless otherwise agreed in writing, the design fee may be divided into an initial payment due before work begins and a final payment due upon completion of the website.
The design fee is separate from all subscription services and is non-refundable.
Unless otherwise agreed in writing, all website projects are estimated based on the original scope discussed during onboarding. Significant revisions, additional pages, redesign requests, new functionality, content rewrites, integrations, or changes in project direction after work has commenced may require additional charges or a revised estimate.
Work requested outside the original scope will be billed at Company's current hourly rate of $125 per hour, unless otherwise agreed in writing.
5. Intellectual Property
All intellectual property rights in designs created by Company remain the property of Company until all outstanding balances have been paid in full.Upon receipt of full payment, ownership of the completed website design transfers to Client.
If the website is hosted on the Supersites platform, the website may rely upon proprietary templates, systems, software, or infrastructure that are not transferable outside of the Supersites platform.
6. Cancellation
Client may cancel subscription services at any time by providing written notice via email to team@gosupersites.com.Cancellation becomes effective at the end of the current billing cycle.
Upon cancellation, subscription services will terminate at the end of the paid billing period.
If the website is hosted on the Supersites platform, Company may remove the website from public access after cancellation unless alternative hosting arrangements have been completed.
7. Refund Policy
Subscription fees are non-refundable.No refunds or credits will be issued for unused portions of any subscription period.
All design fees, setup fees, deposits, retainer payments, and payments for completed or partially completed work are non-refundable.
Client acknowledges that Company allocates labor, schedules production time, and begins performing work immediately upon receipt of payment.
Client delays, inactivity, project abandonment, or cancellation do not entitle Client to a refund of payments previously made.
8. Termination by Company
Company reserves the right to suspend or terminate services at its sole discretion for reasons including, but not limited to:- Failure to make timely payments
- Violation of this Agreement
- Abuse of Company services
- Illegal or fraudulent activity
- Harassment or abusive conduct toward Company personnel
9. Service Modifications
Company reserves the right to modify, improve, update, or enhance its services at any time.Company will make reasonable efforts to notify Client of significant changes affecting subscribed services.
10. Client Responsibilities
Client agrees to:- Provide accurate information necessary for completion of services.
- Maintain legal ownership or rights to all submitted content.
- Ensure website content complies with all applicable laws.
- Use Company services only for lawful purposes.
10.1 Client Responsiveness and Project Delays
Client agrees to provide requested content, approvals, feedback, access credentials, and other information necessary to complete the project in a timely manner.If Client fails to respond or provide requested materials for more than thirty (30) consecutive days, Company may place the project on hold.
Any estimated completion dates, milestones, or delivery schedules shall automatically be extended by the duration of the Client's delay.
While a project is on hold due to Client inactivity, Company reserves the right to reallocate production resources to other active projects.
Upon resuming work, the project will be scheduled according to Company's current production schedule and availability. Company does not guarantee immediate resumption of work following Client inactivity.
If the project remains inactive for more than sixty (60) consecutive days, Company may assess a project reactivation fee of up to $250 to cover administrative review, planning, and scheduling.
If a project remains inactive for more than six (6) consecutive months, Company may consider the project abandoned.
Any payments previously made shall remain non-refundable.
Resuming an abandoned project may require a new agreement, updated pricing, revised timeline, or modified scope of work.
10.2 Project Scheduling
Company schedules work based upon active projects and available production capacity.Client understands that delayed projects lose their place in the production schedule.
Upon resumption, Company will make reasonable efforts to continue work promptly; however, completion timelines shall depend upon Company's current workload and active project queue.
10.3 Client Content
Client is solely responsible for providing all logos, written content, photographs, videos, access credentials, licenses, and any other materials requested by Company.Company shall not be responsible for delays resulting from incomplete, inaccurate, or missing Client-provided materials.
10.4 Project Approvals
Client agrees to review submitted work promptly.Unless revisions are requested within fourteen (14) days after Company delivers work for review, the submitted work may be deemed accepted and approved.
Additional revisions requested after approval may be billed at Company's standard hourly rate.
10.5 Third-Party Assets
Company may utilize properly licensed stock photography, graphics, fonts, icons, software, or other third-party assets when appropriate.Ownership and usage of such assets remain subject to their respective licensing agreements.
10.6 Right to Refuse Work
Company reserves the right to refuse any request that:- Falls outside the agreed project scope
- Violates applicable laws
- Infringes upon intellectual property rights
- Is technically infeasible
- Is abusive, offensive, or otherwise inappropriate
11. Data Backup
Although Company takes reasonable measures to protect website data, Client is responsible for maintaining independent backups of website content.Company shall not be liable for data loss resulting from circumstances beyond its reasonable control.
12. Limitation of Liability
Company's maximum liability arising from hosting or support services shall not exceed the total subscription fees paid by Client during the three (3) months immediately preceding the event giving rise to the claim.Company shall not be liable for indirect, incidental, consequential, or lost-profit damages.
13. Indemnification
Client agrees to defend, indemnify, and hold harmless Company from any claims, damages, liabilities, costs, or expenses arising from Client's website, content, products, services, or use of Company's services.
14. Governing Law
This Agreement shall be governed by the laws of the State of California, without regard to conflict of law principles.
15. Entire Agreement
This Agreement constitutes the complete agreement between the parties and supersedes all prior oral or written discussions relating to its subject matter.
16. Payment Disputes
Client agrees to contact Company to resolve any billing or service concerns before initiating a payment dispute or credit card chargeback.Initiating a chargeback for services already rendered or work completed may constitute a material breach of this Agreement.
Company reserves the right to pursue collection of unpaid balances and recover reasonable collection costs and attorney's fees where permitted by law.
Retainer Services
The following terms apply to Clients engaging Supersites for ongoing retainer-based services.
Scope: Retainer services may include strategy consulting, content creation, branding, marketing, automation, website support, social media management, and other recurring services outlined in the proposal or onboarding documentation. Retainers do not include complete website builds or major redesign projects unless specifically stated.
Monthly Fee: Retainer fees reserve Company's time, availability, and priority support and are billed monthly.
Work Hours: Monthly retainer hours must be used during the applicable billing period and do not roll over. Unused hours are forfeited.
Additional Work: Work outside the agreed retainer scope may be billed at Company's current hourly rate.
Meetings: Reasonable strategy and review meetings are included. Extended meetings or excessive communication may count toward retainer hours.
Cancellation: Retainers may be cancelled with written notice. Cancellation becomes effective at the end of the current billing cycle.
Refunds: All retainer fees are non-refundable.
Priority Support: Retainer Clients receive scheduling priority; however, response and completion times vary depending upon workload and project complexity.
Google Advertising Services
The following terms apply to Clients engaging Supersites for Google Advertising services.
1. Scope: Company provides campaign strategy, keyword research, ad creation, campaign setup, optimization, reporting, and ongoing management as outlined within the Client agreement.
2. Account Ownership: Google Ads accounts remain the property of Client. If Company creates the account, ownership will be transferred upon request after all outstanding balances have been paid.
3. Landing Pages: Landing pages created by Company may be hosted on the Supersites platform. Continued hosting after termination may be available for an additional fee.
4. Performance: Unless otherwise stated in writing, Company does not guarantee specific advertising performance, lead volume, rankings, conversions, or return on investment. Any written guarantee applies only as specifically outlined within the individual proposal.
5. Cancellation: Advertising services may be cancelled with written notice. Refund eligibility shall be governed by the specific advertising agreement executed by Client.
6. Ad Spend: Google advertising spend is billed directly by Google to Client. Company never collects advertising spend and is not responsible for Google's billing practices. Advertising spend is non-refundable.
By purchasing any Supersites service, Client acknowledges that they have read, understood, and agree to these Terms and Conditions.